Privacy Policy

SMS Personnel Pty Ltd commitment to privacy

SMS Personnel Pty Ltd (ABN: 56 108 923 520), its subsidiaries and affiliates in Australia (collectively referred to as “we” and “us”) are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy, “we” and “us” refers to SMS Personnel Pty Ltd and “you” refers to any individual about whom we collect personal information.

About SMS Personnel Pty Ltd

SMS Personnel Pty Ltd is a Labour Hire and Recruitment Company offering a complete range of services, including Personnel Recruitment and Labour Hire Services. Please contact us for a full list of the companies which comprise SMS Personnel Pty Ltd and which are subject to this Privacy Policy.

What information does SMS Personnel Pty Ltd collect about you?

Clients and prospective clients

When you enquire about our services or when you become a client of SMS Personnel Pty Ltd, a record is made which includes your personal information. The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

• your name, e-mail, postal address and other contact details;
• information about your employer or an organisation who you represent;
• your professional details; and
• any additional personal information you provide to us, or authorise us to collect, as part of your interaction with SMS Personnel Pty Ltd.

Prospective employees or applicants

We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you. We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks.

Other individuals

SMS Personnel Pty Ltd may collect personal information about other individuals who are not clients, including customers and members of the public who participate in events we are involved with, individual service providers and contractors, and other individuals who interact with us on a commercial basis.

In limited circumstances, SMS Personnel Pty Ltd may collect information which is considered sensitive information. For example, if you are injured at an event we may collect health information about you in an emergency or otherwise with your consent.

Visitors to our websites

The way in which we handle the personal information of visitors to our websites is discussed below.

How and why does SMS Personnel Pty Ltd collect and use your personal information?

SMS Personnel Pty Ltd collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services including Personnel Recruitment and Labour Hire Services. The purposes for which we usually collect and use personal information may include:

• responding to requests for information and other general inquiries;
• managing, planning, advertising and administering programs, events and services;
• researching, developing and expanding our facilities and services;
• informing you of our activities, events, facilities and services;
• recruitment processes (including for volunteers, internships and work experience); and
• responding to enquiries and complaints.

SMS Personnel Pty Ltd also collects and uses personal information for market research purposes and to innovate our delivery of products and services.

How does SMS Personnel Pty Ltd interact with you via the internet?

You may visit our website (smspersonnel.com) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide will be managed in accordance with this Privacy Policy.

SMS Personnel Pty Ltd’s website uses cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. You are not identifiable from such information. You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

Our website may contain links to third-party websites. SMS Personnel Pty Ltd is not responsible for the content or privacy practices of websites that are linked to our website.

Can you deal with SMS Personnel Pty Ltd anonymously?

SMS Personnel Pty Ltd will provide individuals with the opportunity to remain anonymous or use a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable to deal with individuals anonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services.

How does SMS Personnel Pty Ltd hold information?

SMS Personnel Pty Ltd stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia or overseas). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, including firewalls and other security systems such as user identifiers and passwords.

We take steps to destroy or de-identify information that we no longer require.

Does SMS Personnel Pty Ltd use or disclose your personal information for direct marketing?

SMS Personnel Pty Ltd may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.

How does SMS Personnel Pty Ltd use and disclose personal information?

For clients

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.

Disclosure to contractors and other service providers

SMS Personnel Pty Ltd may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.

Personal information may also be shared between related and affiliated companies of SMS Personnel Pty Ltd, located in Australia or overseas.

Use and disclosure for administration and management

SMS Personnel Pty Ltd will also use and disclose personal information for a range of administrative, management and operational purposes including billing and payments, planning and evaluating our services, quality improvement, statistical analysis and reporting, staff training, risk management, and responding to enquiries and complaints.

Does SMS Personnel Pty Ltd disclose your personal information overseas?

SMS Personnel Pty Ltd works with clients, service providers, sponsors and commercial interests across the globe. It is likely that your personal information will be disclosed to overseas recipients. Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles.

Related entities of SMS Personnel Pty Ltd operate in Australia, Philippines and United States.

How can you access or seek correction of your personal information?

You are entitled to access your personal information held by SMS Personnel Pty Ltd on request. To request access to your personal information please contact our privacy officer using the contact details set out below. You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

If you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information.

What should you do if you have a complaint?

You may contact SMS Personnel Pty Ltd at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled. We will generally respond to your complaint within a week, and aim to complete our investigation within 30 days of receipt.

If you are not satisfied with our response, a complaint may be made to the Office of the Australian Information Commissioner by telephone on 1300 363 992 or at www.oaic.gov.au.

How changes are made to this Privacy Policy?

SMS Personnel Pty Ltd may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.